Currently, there is only one pick-up location available. In the future, we plan to gradually expand the number of pick-up locations in Shingu, Katsuura, and Mie Prefecture, as well as Kii-Tanabe Station.

Enter the required information, including the date of pickup and return, and make payment. Currently, only credit cards are accepted. Also, return is by post-in, so you can rent until the end of your trip in Japan!

You will receive an email titled “Reservation Confirmation.” Please keep it safe until you arrive at your destination.

Please remember to pick up your KUMAPHONE at the pickup location on the same day. Please note that you will not be able to pick up your KUMAPHONE on any other date than the one you have selected.*The “Reservation Confirmation” e-mail is required to receive KUMAPHONE.

Foreign visitors to Japan must present a passport, while residents of Japan must present a driver's license or other photo ID.

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1. Prepare and submit a copy of your identification document in advance.

2. Allow us to photograph or copy your identification document on-site.

3. Fill out an identification document yourself on-site.

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One of the above methods is required.

*In accordance with the Ministry of Internal Affairs and Communications' Mobile Phone Fraud Prevention Act, personal information will be securely stored for three years and then properly disposed of.
We will not provide this information to third parties except when required by law or to necessary service providers (such as payment processors). The information collected will be used for the following purposes:
・Providing rental services and verifying identity
・Managing reservations, returns, billing, etc.
・Responding to inquiries
・Preventing fraud and ensuring security
・Analyzing data for service improvement

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The consent form regarding the acquisition of identification documents to be completed on the day is available here.

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