If you have any questions, please ask in the chat room at ☺️ Enjoy your trip to Kumano Kodo👍.
Rental Flow
Please read carefully and apply!
01
Start by selecting the location you wish to receive from the list below.
Currently, there is only one pick-up location available. In the future, we plan to gradually expand the number of pick-up locations in Shingu, Katsuura, and Mie Prefecture, as well as Kii-Tanabe Station.
02
Fill in the required information & select a payment method to apply.
Enter the required information, including the date of pickup and return, and make payment. Currently, only credit cards are accepted. Also, return is by post-in, so you can rent until the end of your trip in Japan!
03
Check the email with “how to receive” information sent after application.
You will receive an email with instructions on how to pick up your package, so please keep it in a safe place until your arrival on site.
04
Receive your KUMAPHONE at the pickup location on the day of your trip
Please remember to pick up your KUMAPHONE at the pickup location on the same day. Please note that you will not be able to pick up your KUMAPHONE on any other date than the one you have selected.*The “How to Receive” e-mail is required to receive KUMAPHONE.
How to return after use
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Easy post-in return
By the return date, please put
・Smartphone body
・Cable
・Charger
in the special envelope provided when you received the handset and drop it in a nearby post box to complete your return.
Please make sure to drop the envelope in the mailbox by the return date.
＜Failure/Trouble＞
In the unlikely event that your smartphone or accessories malfunction during use, please contact us at
or chat on our website, and return the device to the trouble terminal return address.
The day you contact us will be the return date and the difference will be refunded.
*Because of the nature of the Kumano Kodo trail, where you will be moving from one place to another, we are unable to provide a replacement device.
*This includes malfunctions caused by dropping the device.
Contact for trouble/troubleshooting
Trouble Terminal Return Address
170 Onukawa, Nakaheji-cho, Tanabe City, Wakayama Prefecture 646-1434 To: KUMAPHONE Support
＜Theft/Loss＞
First, please contact us at the contact information below or chat with us on our website. In case of loss, the stated warranty fee will be required. In case of theft, the customer is required to report the theft to the local police station. If you report the theft, the guarantee fee will not be required.
Per smartphone unit .........20,000 yen
Charging cable .........500 yen
Charger adapter... ......500 yen
For theft or loss inquiries, please contact
Rental Rates
Rental is available from 1 night to the number of days of your choice.
COMMING SOON
Rental Price
basic charge
Rental Price
2,500 yen/day
＜Contents＞Smartphone ・Charging cable ・AC adapter ・Post return envelope
We use a communications line with good signal connectivity, but there are some areas that are out of range.
The rental fee includes round-trip shipping and insurance coverage for the smartphone and accessories against breakage, damage, water damage, and theft.
In case of theft, the customer is required to report the theft to the nearest police station.
In the event of loss, the insurance will not apply and the customer will be charged 20,000 yen per device and 500 yen per accessory for the warranty.
late fee
Per day
2,000円/日
Please be sure to contact us in the event of unavoidable delinquency. (hello.hechinaka@gmail.com)
You will be billed for the overdue fee at a later date.
Location of pickup location
Pick up at the starting point of Kumano Kodo. The area will be expanded sequentially!
COMMING SOON
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